So I joined Club Silhouette in March after hearing folks talk about the 30-day free trial and getting a mat and blade for free. I ended up paying $9.99 to stay on as a member for a second month because my mat and blade did not ship within the first 30-days. The exclusive shapes that I unlocked for both months did not impress me and so after some consideration, I decided to terminate my membership. (Click HERE to see why I had signed up, and HERE to see why I decided to leave.)
I was under the impression that cancellation would be quick and easy and so I was surprised to see that the Silhouette website did not allow me to cancel until after May 15. That's 3 months after I have joined, and they would have charged me $9.99 TWO TIMES by then. I was miffed that the information was not posted and conveyed to me at the time that I signed up and so I sent an email to Silhouette Support.
I sent the message on Saturday evening and I was impressed that I got a response the very next morning and on a Sunday no less! I had forgotten to tell them the email address that was associated with my Silhouette account and so I sent my reply back immediately. Just a little while ago (on Monday morning), Silhouette replied that they had cancelled my membership.
While I am glad (and relieved!) that they responded so quickly, I am a little disappointed that once again, they did not provide full disclosures about their products. When they advertised the Silhouette Cameo 2 machine, they had offered 100 free shapes to customers but they did not mention that existing Silhouette Cameo (1) users looking to upgrade to the new cutter will only get 50 new shapes. In this case, they did not tell potential Club Silhouette members that they need to stay for a total of 3 months before they can cancel.
I like my Silhouette Cameo machine a lot and even though I dislike Silhouette Studio version 3.xx, I am happy that I can use the Legacy version (v2.9.45). Silhouette's once-stellar customer service has gone downhill but I have hope that they will one day be great again. So I am bummed to say that after having two recent purchase experiences that left a sour taste in my mouth, I've become wary of what Silhouette advertises. I will definitely be more cautious the next time I buy a new product from them. That's kinda sad considering how much I used to love them. :(